O'Toole, who is protective of the department's image, starts her days
at 6 a.m. at her home in South Boston, where she types three key terms
into the search engines on the websites for The Boston Globe and Boston
Herald: "Boston Police," "O'Toole," and "Menino," "to determine whether
it's safe to leave the house or not," she said, chuckling. She talks to
Menino on the phone, and heads to City Hall for meetings.
Midmorning, at police headquarters in Roxbury, she pores over
paperwork, such as staff changes and punishments recommended by the
internal affairs unit. Occasionally, she sits in on intelligence
briefings. She lets others decide which units go where and rarely
inquires about investigations, waiting for deputies to provide updates.