The Phoenix Network:
 
 
 
About  |  Advertise
Moonsigns  |  BandGuide  |  Blogs
 
 

The news, it is a'changin. On Boston.com anyway

This morning, Red Line MBTA service was delayed for over an hour. The Boston Police department tweeted that someone had been struck by a train at South Station. 

Boston.com originally reported that the man had walked into the side of an oncoming train, receiving minor injuries. (See original Boston.com post here) which prompted about 15 comments about what an idiot the "victim" was. 

Soon, however, I noticed that Boston.com had edited the story, to this version, which states that the victim was a 50-something year old man, who stuck his head out in front of an oncoming train and was struck, receiving serious head injuries, upper torso lacerations, etc. 

This new information rendered the initial comments on the piece somewhat irrelevant, as there was now nothing in the article about a man having walked into the side of a train. Subsequent comments were clearly in response to the edited version of the story, and a few people expressed confusion as to why others thought the man had walked into the train. 

I left a comment, pointing out that the story had been edited, with no indication to the readers that there were corrections or updates made. It was published, and stayed up for about ten minutes.

And then all of the comments disappeared. 

So, I left ANOTHER comment, about how all of the comments had disappeared. 

It never made it online - about five minutes later, Boston.com disabled comments on the article. 

This all begs the question - how should online news mediums deal with story updates and corrections? When a news medium like Boston.com, or, of course, like thephoenix.com,  posts a story, and that story proves to be inaccurate, is it the website's responsibility to alert readers to any subsequent edits? And what about comments that are rendered irrelevent by said edits? 

On the one hand, if Boston.com posts that a man walked into a train, and readers comment on that, and then it turns out that information is inaccurate, then the comments become inaccurate as well. But on the OTHER hand, just because it's easy to quickly edit an online piece doesn't mean that it's ok to therefore hit "reset" on the comments. This seems irresponsible, seems sneaky, seems like Boston.com is therefore trying to sweep its inaccuracies under the rug and start again. 

And to disable comments completely, therefore eliminating the public forum for discussion? Borderline unethical. 

Here's how I imagine this went down - a Boston.com editor simply didn't want to deal with monitoring/amending comments to the piece, so said, "You know what? Fuck it. I don't have time for this. Just take them all down so we don't have to think about this anymore."

CNN.com deals with breaking news and story updates by changing its headlines, and posting bullet points with updated information at the top of an existing article, and stating what had been previously reported. This seems, to me, to be a decent solution. 

What do you think? How should online news mediums deal with story updates? And with comments that are rendered irrelevent by said updates?  Leave them up? Take them down? Disable commenting altogether?

No matter what you say, I promise not to delete your comment. And, by the way Boston.com, I would love an explanation. 


  • badfish said:

    the solution you outline that cnn.com is using seems reasonable to me.

    i think it's not especially constructive to save the comments on a story that was reported innacurately. i especially think it's not of value to save comments if they are of the sort where people express selfish indignance over somebody else's misfortune interfering with their busy lives like in the case of the man hurt on the red line today. i do not see how these comments could possibly lead us to a better understanding of actual events

    August 20, 2009 2:01 PM
  • M said:

    I still think the guy is an idiot .. if he walked into the train, or stuck his head out in front of it.. ... either way, moronic move.

    August 20, 2009 2:09 PM
  • Sara Faith Alterman said:

    I do agree, but at the same time, if you invite the public to comment, you have to let people speak freely. Even if what they're saying is mean-spirited and seemingly selfish. We're all protected under the same First Amendment...

    August 20, 2009 2:10 PM
  • cptvitamin said:

    I think the inaccurate article along with the supporting comments should be marked at the top as being inaccurate and a new article with the correct information should be published.  A link from the inaccurate version should point to the accurate article.  As the event the article covered is a piece of history, so is the reporting of it, correct or otherwise.  

    August 20, 2009 2:32 PM
  • J. Boone Pickens said:

    I don't have a solution to offer, but I would like to point out that Boston.com isn't the only news site in town that handles story updates this way.

    August 20, 2009 3:00 PM
  • raero said:

    Nice investigative work, SFA! If all news sources edited their articles as new/different information surfaced, then there would only be ONE article for each story!  This is crazytalk.  CNN does it right.

    August 20, 2009 3:45 PM
  • meghatt said:

    CNN's solution seems appropriate to me but perhaps Boston.com didn't account for how the update would affect the comments. Just sayin'...

    August 20, 2009 3:52 PM
  • Stephen Brown said:

    I was on the subway platform this morning (Red Line at South Station toward Alewife) about 9:45ish and the guy was about 10 feet from me. He jumped off the platform into the incoming train ... really like a dive with his arms tucked to his sides! His body was knocked back on the platform and skidded across the floor for many feet. Blood everywhere and people in shock. I called 911 on my cell, as did a few others. He tried to commit suicide ... absolutely no question.

    August 20, 2009 7:50 PM
  • Twitter Trackbacks for The Phoenix, The news, it is a'changin. On Boston.com anyway - Phlog [thephoenix.com] on Topsy.com said:

    Pingback from  Twitter Trackbacks for                 The Phoenix, The news, it is a'changin. On Boston.com anyway - Phlog         [thephoenix.com]        on Topsy.com

    August 20, 2009 9:00 PM

Leave a Comment

Login | Not a member yet? Click here to Join

(required)  
(optional)
(required)  
ABOUT THIS BLOG
SUBSCRIBE




Monday, August 24, 2009  |  Sign In  |  Register
 
thePhoenix.com:
Phoenix Media/Communications Group:
TODAY'S FEATURED ADVERTISERS
Copyright © 2009 The Phoenix Media/Communications Group