I didn't mention the praise of Toyota in my review of Mitt Romney's new book, because it's really an unfair pot-shot... but that's what blogs are for, right?
Anyway, I now have the final actual version of "No Apology," instead of the advance proof I had before, and it's still in here (p.105-106), so here it is:
In the auto world, Toyota innovated what we now call "quality manufacturing" -- placing such consistent attention to each detail at every step of the manufacturing process that flaws and rejects virtually disappeared. In doing so, they not only improved the value of their products, they also reduced the number of workers needed to rework defective cars. Productivity soared.