We began with high-road Deval: "I spent all weekend trying to make some very hard choices. And I think it's just impossible to deal with the choices I'm asking agencies to make without making some of my own."

"Why is this any of our business? Much less front page news?!"

It was a very hostile meeting. I would say most of the hostility came from the classified ad* people who're being outsourced to India. This woman--her name doesn't matter--got up and said, she's been there 37 years, she loves the company, and basically, how can you do this? The paper's been cut back; we're kicked out; is this corporate greed or what?